Product policy

Product Description and Quality

The Pink Lemonade is committed to creating high-quality products, meticulously crafted to offer our customers a unique experience. Each item is made with carefully selected materials, ensuring durability, comfort, and a distinctive aesthetic. We continuously seek innovation and sustainability in our production processes to deliver products that are not only beautiful but also ethically made.

Availability and Limited Editions

Our products are released through weekly drops, with new launches scheduled every week. Some items are part of limited editions and may not be available once sold out.

  • Limited Stock: To ensure exclusivity, the production of certain products is intentionally limited.

  • Pre-orders and Reservations: When possible, we offer pre-orders to prevent immediate stock depletion.

  • Sold-out Items: We cannot guarantee restocks of sold-out items, so we recommend purchasing promptly to secure your desired products.

Pricing and Payments

All prices are displayed in local or international currency and include applicable taxes unless otherwise stated at checkout.

Accepted Payment Methods
 To ensure a secure and seamless shopping experience, we accept various payment methods, including:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal for quick and secure transactions

  • Apple Pay and Google Pay for instant checkout

  • Cryptocurrencies (if applicable) to support innovative payment options

The full order amount will be charged at the time of purchase. The Pink Lemonade does not store payment data directly; all transactions are securely processed by certified payment providers.

Orders and Confirmation

Once a purchase is completed, you will receive an email confirmation with order details.

  • Order Modifications: Orders are final and cannot be modified once confirmed. However, in case of errors or issues, please contact our customer service within 24 hours of purchase.

  • Order Cancellations: Orders cannot be canceled once processed, except in exceptional cases.

Shipping and Delivery

Processing and Shipping Times

Orders are processed within 5 business days after payment confirmation.
 Shipping times depend on the purchased products, destination, and selected delivery method.
 Specific shipping time details are provided in each product description and during checkout.

Order Tracking

Once shipped, you will receive a tracking code to monitor your order’s journey.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Package weight and dimensions

  • Destination

  • Selected shipping method

  • Any customs fees or import taxes for international orders are the customer’s responsibility. The Pink Lemonade is not responsible for delays caused by customs inspections or couriers.

Returns and Refunds

Our return policy is designed to provide customers with peace of mind when making a purchase.

  • Return Period: We accept returns within 14 days of delivery, provided the product is unused, in its original packaging, and with all tags attached.

  • Return Process: To initiate a return request, contact our customer support via email, providing your order number and reason for the return.

  • Return Shipping Costs: Unless the product has a manufacturing defect, return shipping costs are the customer’s responsibility.

  • Refunds: Once we receive and verify the returned item, we will process the refund using the original payment method. Refund processing times may vary.

  • Exceptions: We do not accept returns for personalized or limited edition products unless they have manufacturing defects.

Customer Support

We are always available to assist you before and after your purchase.
 📧 Email: info@thepinklemonade.store

Intellectual Property and Product Use

All designs, logos, names, and content on our products and website are the exclusive property of The Pink Lemonade and/or the artists we collaborate with, protected by copyright and trademark laws.
 Unauthorized reproduction, distribution, or sale of our products and branding materials is strictly prohibited.
 Purchasing a product does not grant any commercial or promotional usage rights without the brand’s written authorization.

Limitation of Liability

The Pink Lemonade is not responsible for damages resulting from improper product use. Customers are responsible for following usage, maintenance, and care instructions for purchased items.

Policy Updates

We reserve the right to update this policy at any time without prior notice. Changes will be published on our website and will take effect from the date of publication. We encourage you to check this page periodically to stay informed.

Still have questions? Contact us!